At Uptown Pup, we pride ourselves in providing exceptional care for all of our Pups & their humans. We were built on a desire to personalize the pet sitting experience and to create a welcoming, compassionate company based on our clientele's needs. Most importantly, we offer specialized one-on-one care that you and Fido alike can trust in. We are licensed, insured, and boast a decade's experience in the industry.
Our service range includes a large range of the CSRA, including Evans, Augusta, Martinez, Grovetown, & North Augusta.
Getting Started
Before booking any services, we want to ensure we’re the perfect fit for your pet! Our Meet & Greet allows us to meet you and your pet, discuss their typical routine in your home, and answer any questions you may have for us. This complimentary, no-obligation session helps us provide the best care for your pet.
After we've got everything covered, we'll discuss the plan for our mode of entry. Our clients may purchase a lockbox from us for $40, use an electronic key, door code, or a garage code.
Please note: While we can accommodate most all creatures- including special needs, anxious pets, senior pets, and pets with reactivity- we will need to be informed of stranger/door reactivity prior to our arrival so we may discuss how best to greet your pet. We hope to see you & your pet soon!
We look forward to meeting you and your pet! With our detailed report cards with every visit and a personal mobile app for our clients, we aim to personalize and simplify the process for you. With our app, you'll be able to track your pet’s day, request services, preview your scheduled visits, update your pet information, send messages, and make payments with ease.
Policies & Procedures:
UPTOWN PUP FAQ:
Everything You Want to Know About Our Pet Care
At Uptown Pup, pet care is our profession- not a side service. As members of Pet Sitters International, we follow established industry standards designed to protect your pets, your home, and your peace of mind. Our services are structured, insured, and intentionally designed around consistency, communication, and respectful in-home care. Every visit is documented with GPS-confirmed arrival, detailed updates, potty and behavior tracking, and thoughtful narrative reports- so you’re never left guessing how your pet is doing. Loving animals is the baseline for any pet care provider. Understanding behavior, wellness, enrichment, and individualized care is expertise- and we’re proud to bring both into your home.
When you choose Uptown Pup, you’re choosing:
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Established professional standards and procedures
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A licensed and insured business with clear emergency protocols and backup support
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Experienced, career pet care professionals
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Personalized, detail-oriented visits
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Clear, real-time communication
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Peace of mind
Over the years, we’ve seen just how much the quality of pet care can vary. Not every provider is insured, experienced, or operating with professional standards- but they should be. Even if you don’t choose Uptown Pup, we strongly recommend working with a provider who treats pet care as a professional service- because your pets and your home deserve that level of care.
What differentiates a pet sitter from a pet care professional?
Can I trust someone in my home?
We get it- this is one of the biggest concerns when hiring a pet sitter, and it should be. That’s why our team follows clear protocols, secure access procedures, and a high level of accountability. Our sitters are career pet professionals with years of experience, fully background-checked, and trained on the Uptown Pup standard. Every visit is documented, and communication is consistent, so you never miss a moment with your pets. Your home is treated with the same care, respect, and attention as your pets- because both deserve nothing less.
What happens during a visit?
Every Uptown Pup visit is designed around each pet’s needs, routine, and personality- plus full transparency and support for their people. Here’s how we make sure you always know exactly what’s happening:
Every visit is tailored to your pet’s routine, personality, and needs- and fully documented for your peace of mind.
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GPS-confirmed arrival & departure so you know we’re on schedule
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Detailed narrative reports highlighting behavior, playtime, and any notable moments
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Potty, meal, and wellness tracking to keep routines consistent
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Photos and real-time updates delivered straight to your phone
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Archived reports in your portal for review anytime
With Uptown Pup, visits aren’t just check-ins- they’re structured, professional care you can trust, with every detail captured and shared in real time using our Client Portal.
How do you ensure my home and pets are safe?
Your pet’s safety and your home’s security are our top priorities. All visits are tracked through our software, providing time-stamped updates so you know exactly when we arrive and leave. Our sitters follow structured protocols for entering and securing your home, proper leash handling, and actively monitoring your pet’s behavior and environment throughout each visit. We are trained to notice subtle changes in behavior or health, allowing us to respond quickly if something seems off. In addition to pet care, we also help maintain the security and appearance of your home by bringing in mail, rotating trash bins, and watering plants- so so your home remains secure, well-maintained, and comfortably lived-in while you’re away.
Can my shy or anxious pet adjust to a sitter?
Absolutely- and this is something we specialize in. We take a pet-led approach to care, allowing each pet to warm up at their own pace without pressure or forced interaction. This is especially beneficial for pets who need:
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Slow, trust-based introductions
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Minimal pressure to engage
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Limited or carefully guided handling
With consistency and patience, many shy or anxious pets grow more confident and comfortable over time. Our focus is always on creating a calm, positive environment where your pet feels safe, respected, and supported.
What if my pet has special needs or behaviors?
We work with pets of all personalities and backgrounds- including reactive pets, seniors, and those with special needs. Our approach is always pet-led: we adjust care to meet each pet’s individual needs while keeping safety, comfort, and wellbeing front and center.
In fact, these pets often benefit the most from our services. We love caring for anxious, selective, or special-needs pets and take pride in going the extra mile to help them feel calm, supported, and happy while you’re away.
How do I book?
NEW CLIENTS: To establish care with us, please fill out a New Client Application. Here, you’ll provide details about your household and your pet for us to review. Once we review your care information, we’ll reach out to schedule a complimentary Meet & Greet at your home. This visit allows us to get to know your pet’s personality, routine, and preferences, while also reviewing home access and care instructions. After confirming that we’re the right fit, we’ll finalize your care plan and schedule your visits.
EXISTING CLIENTS: If you’re already part of the Uptown Pup family, booking is quick and convenient. Visits can be scheduled over the phone, via text, or through our Time to Pet client app or portal. Simply select the service, preferred time frames, and duration, and we’ll review availability and send a notification once your booking is confirmed.
Whether you’re new or returning, our goal is the same: to provide a seamless, personalized experience so you can feel confident your pet is safe, happy, and well cared-for.
